A Day of Don’ts
Customer service is an essential piece of your marketing plan. I use the term “plan” loosely, as you may not have a plan. But, if you are open for business, and have customers, somebody is marketing for you…and it could be according to their own plan.
I’m sure you’ve walked out of your share of businesses and marveled at how they stay open with their staff’s stinky attitude and poor customer service. I walked into 3 different businesses recently, within about 20 minutes of each other, and discovered that this is a prevalent problem.
